Shipping policy

Thank you for choosing DONLOYN TERESE JULIUS, a trusted US-based online retailer specializing in a full range of daily pet supplies and pet lifestyle products. We dedicate ourselves to standardized order processing and secure logistics distribution, ensuring every pet product is properly packaged and delivered in pristine condition for pet families.

1. Order Processing Time

After your order is successfully confirmed, our professional warehouse team will complete product inspection, sorting and sealed packaging within 1–3 business days. Weekends and official United States federal holidays are excluded from the standard processing schedule.

During peak shopping cycles or unexpected order surges, order preparation may require extra working days. We will actively send email notifications to customers once obvious delays occur, ensuring you keep track of your order’s latest progress in real time.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated according to the product’s weight, volume and delivery region. The exact logistics cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation, with no hidden charges.

Our exclusive standard shipping term ranges from 7 to 15 business days. Actual delivery timelines are reference-only values and may fluctuate due to carrier operational delays, customs clearance progress, extreme weather interference, regional logistics restrictions and holiday shipping pressure.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and outbound by our authorized logistics partner, you will receive an official shipment confirmation email, which contains your unique parcel tracking number and logistics inquiry entrance.

The carrier system needs 24–72 hours to complete data synchronization and update transportation records. If your tracking link fails to display valid logistics information after the synchronization period, please contact our customer service team for manual verification and follow-up processing.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the authenticity and integrity of the receiving address, zip code and recipient contact information during order submission.

DONLOYN TERESE JULIUS shall not bear any liability for parcel loss, delivery failure or goods return caused by wrong, missing or invalid customer address information. All parcels returned due to address errors require buyers to bear all reshipping costs for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages: If your parcel has no effective logistics updates for a long time and is confirmed lost during transit, please submit a claim application to us within 7 days after the expected delivery date. We will cooperate deeply with the logistics company to launch a comprehensive investigation and give a formal handling result.

Damaged Items: If your received pet products are squeezed, scratched, broken or functionally abnormal due to logistics transportation, please contact our support team within 24 hours after signing for the package. You need to provide complete real photos of damaged products, original outer packaging and shipping labels. Our team will quickly verify the situation and provide solutions such as replacement or refund according to the actual damage degree.

6. Apparel Care and Usage Notice

All pet clothing, pet protective accessories and wearable pet supplies are equipped with exclusive care instructions formulated based on material characteristics and pet activity habits.

We do not undertake liability for product aging, fading, deformation and damage caused by daily improper cleaning, non-standard drying methods, private cutting and modification, or long-term irregular use. Customers shall strictly abide by product guidelines for daily use and maintenance to extend product service life.

7. International Shipping and Customs Notice

For all cross-border international orders, the destination country’s customs department may levy import tariffs, clearance taxes and other additional service fees. All customs-related charges are borne independently by the recipient and are not included in product prices and basic shipping fees.

It is the customer’s obligation to understand local pet product import access rules and policy restrictions. We will not compensate for package detention, seizure or forced return caused by non-compliance with local customs regulations, and all risks arising therefrom shall be borne by the buyer.

8. Contact Information